Refund policy
Returns and Refund Policy Overview We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund subject to the conditions outlined in this policy. By placing an order through our website, you agree to the terms below. Return Eligibility To be eligible for a return, the following conditions must be met: Return requests must be submitted within 14 days of confirmed delivery. Items must be unused, unworn, unwashed, and in original condition. Clothing must be returned in its original packaging with all tags attached. Items must not show signs of wear, damage, washing, or alteration. Proof of purchase is required for all returns. Hygiene and Safety Notice For hygiene and safety reasons, we cannot accept returns of items that have been worn, soiled, exposed to body odours, or exposed to fragrances or contaminants. Any returned item that does not meet hygiene standards may be declined and returned to the customer. Non Returnable Items The following items are not eligible for return or refund: Final sale items Gift cards Clearance or promotional items Items returned without approval Items damaged due to misuse or improper handling after delivery Return Process Customers must contact our support team to request return approval. Please include your order number and reason for return. If your return is approved, you will receive instructions on how to return your item. Returns sent without approval may not be accepted. Customers are responsible for return shipping costs unless the item received is defective or incorrect. We strongly recommend using a tracked shipping service as we cannot guarantee responsibility for returns lost in transit. Refund Processing Once your returned item is received and inspected, we will notify you of the refund approval status. If approved: Refunds will be issued to the original payment method only Refunds are processed within 5 to 10 business days after approval Financial institutions or payment providers may require additional processing time Original shipping costs are not refundable unless the return is due to our error. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery confirmation. Please provide clear photos showing the issue so we can review and resolve the matter. We may offer a replacement, store credit, or refund depending on the situation. Order Cancellations Orders can only be cancelled before they enter processing or fulfilment. Once an order has been processed or shipped, it cannot be cancelled and must follow the return procedure after delivery. Delivery Confirmation Orders marked as delivered by the shipping carrier are considered successfully fulfilled. If a package is lost or stolen after delivery confirmation, customers should contact the shipping carrier directly. We may assist with investigations but cannot guarantee refunds or replacements for confirmed deliveries. Chargebacks and Payment Disputes Customers agree to contact us first before initiating a payment dispute or chargeback. Opening a dispute without contacting us may delay resolution and may result in purchase restrictions. Contact Information For all return or refund requests, customers must contact us through the contact page on our website or through our official support email listed on the store.